Return Replacement Policy

We have a customer friendly return policy - We will refund you the full amount. However, return shipping cost is incurred by the buyer. We accept returns within 5 days from the date of delivery only. We accept refund only if product is defective /damaged or broken. If you want replacement of defective /damaged or broken product we dispatch a new item. No return/replacement is accepted for change of mind or misunderstand the product details. To avoid such issues, we request you to read the product description properly for proper understanding of the product and do ask us for any doubts before ordering it.

Please note that the return policy is NOT applicable on any orders that are custom made & all orders shipped to abroad.

To return a product you need to follow these steps:

   1) Send an email to info@aurangabadkarsaraf.com with your order number mentioning the product you want to return and your bank details where you want us to refund the amount. Please ensure that bank details submitted to us are free of any errors.

   2) Once an email is sent, you will receive a mailing address to which you can ship the product back and the date before which product needs to be dispatched. No pickup of product by any reason is made.

   3) Please put the product in its original packaging and seal it well. Make sure your wrap properly it so that product doesn't get damaged.

   4) Ship the product to the mailing address mentioned and send an email to info@aurangabadkarsaraf.com with the tracking number. Without tracking number, product can't be tracked and can be lost in transit.

   5) Once the product has reached and it is inspected and after confirmation, your money will be credited to your bank account mentioned in step only. No other way of payment is made by us.

  6).If you have made an online payment, refunds will take minimum following number of days:

                1. Net banking / COD: 5 working days

                2. Debit Card: 7 working days

                3. Credit Card:9 working days

Above rules subjected to change and all rights are reserved by us for returns/refund.